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CUSTOMER TERMS & CONDITIONS

 

IMPORTANT NOTE: Please read the following terms and conditions, including our Privacy Policy, (the “Terms”). They govern our relationship with you. We may, from time to time, change the Terms, so please read them through regularly.

 

Acceptance of terms

You may only make use of this website (the “Site”) on the Terms and by using the Site you agree to be bound by these Terms. If you do not agree to these Terms then stop and do not use the Site or any of its services.

 

About us

The Site is operated by us, Greyscapeworld Limited (“Greyscape”) a company registered in England and Wales number 10547651 and registered address 1 Tower House, Tower Centre, Hoddesdon, Hertfordshire, UK, EN11 8UR.

 

Accessing our Service

We may at any time suspend or withdraw or amend the services we provide through the Site and do so without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

Any personal data and other information provided by you is dealt with by us in accordance with our Privacy Policy. By providing any personal data or other information you agree to the terms of our Privacy Policy. Please read our Privacy Policy, it is important.

It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Check all information before making a purchase.

 

Intellectual property rights and use of material

We are the owners or the licensees of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All those rights are reserved.

You may print one copy, and may download extracts, of any page(s) from our site for your own, personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

That we or any contributors identified as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining our permission or the permission of the owner or licensor.

If in breach of these Terms you print, copy or download any part of the Site then your permission to use the Site terminates immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

Description of Greyscape’s service

Any purchase by you creates a contract between you and the seller and not Greyscape (unless we specifically state that we are the seller of a product or service). Please see paragraph 5.

You should carefully review the Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. In the event of any conflict or inconsistency between the Terms, the email confirmation of your order or the applicable details on the product page, the Terms prevail to the extent of the conflict or inconsistency.

We give no undertaking or warranty about the quality or suitability for use of goods and/or services you purchase from sellers through the Site. This disclaimer does not affect your statutory rights against the seller.

Where you order goods and/or services through the Site we may disclose your customer information related to that transaction to the relevant seller.

We do not review or control, and are not responsible in any way for, listings provided by sellers. Except where we have specifically identified ourselves as the seller, we never possess any items offered for sale through the Site.

In respect of delivery of a purchase, our responsibilities are fulfilled by despatch in accordance with your chosen method.

 

Disclaimer of Warranties and limitation of liability

To the fullest extent permitted by applicable laws, we exclude responsibility on our part for any harm resulting from your use of any part of the Service.

The Site is provided “as is” and “as available” and we expressly exclude all express, implied and statutory warranties.

Nothing in these Terms limits or excludes our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.

 

Your contracts with sellers

Every order you place is an offer by you to buy the goods and/or services specified within it subject to the Terms and the applicable details on the product page.

No order is accepted by a seller until we (acting as the commercial agent of the Seller) or, where we are the seller, send an email acknowledgement of the order.

The contract is then formed between you and the seller and is only in relation only to those goods and/or services described in the email acknowledgement of order.

 

Payment methods

The only way you may pay for a purchase is through our payment procedure.

We are the agent for each of the sellers in receiving payment except where we are the seller.

Each seller agrees that payment to us through our payment procedure is payment under the seller’s contract with you.

Neither these Terms, and/or any transaction made by you with or through us or the Site, creates or implies any partnership, joint venture or trust relationship between us, you and/or the seller.

All prices are payable in the currency shown and you shall be responsible for any additional charges made by a bank.

Prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered. For delivery destinations within the EU prices include applicable VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

 

Refusal of transaction

In our sole and unfettered discretion we may refuse a service to anyone or to process a transaction for any reason (including a refusing to complete a transaction already begun).

If we do refuse a service or to process a transaction we shall have no liability whatsoever to anyone.

 

Delivery arrangements

Each seller’s delivery costs may vary. Delivery times quoted are in ordinary working days in the country of origin and your country.

 

Import duties and taxes

You are responsible for payment of all import duties and taxes. If you decline to pay any duties or taxes and consequently your purchase is not delivered, we shall not be responsible.

 

Return & Refund Policy

 

Returns

If you are in the European Economic Area you may, if you have changed your mind, cancel your order up and until 14 days of receiving the purchased items.

To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging. Please photograph the product in the condition it was received by you and send us that photograph.

 

Faulty items

If you find your purchased product to be faulty please contact us as soon as possible.  Tell us your name, the order number, what the product is, send us a picture of the fault and describe it to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

What happens if my order doesn’t arrive?

Please do check that you have had an email advising your item has been despatched, also that the delivery address on the email is correct.

If a despatched item doesn’t arrive, then, after:

20 business days following despatch if the item was sent via ‘standard’ post within the UK

10 business days following despatch if the item was sent via tracked post within UK

30 business days following despatch if the item was sent via ‘standard’ post to the EU and Europe

35 business days following despatch if the item was sent via ‘standard’ or ‘tracked’ post to North America

35 business days following despatch if the item was sent via ‘standard’ or ‘tracked’ post to Rest of the World

we shall replace the item or refund the price you paid (this does not include the cost of postage). Please note where an item has been despatched via Royal Mail and a failure to deliver is the responsibility of another national mail carrier, we shall bear no responsibility and we may require you to cover the cost of posting a replacement.

If you have any problems, please email us at info@greyscape.com.

But if you don’t notify us of the failure of delivery within 40 days of depsatch we shall have no liability to you.

 

Links

We have made no investigation of the links from the Site and you use them at your own risk.

Please ask and receive our permission before linking to the Site.

 

Waiver

No delay in enforcing our rights under the Terms or otherwise shall waive any or our rights or excuse your performance of your obligations.

 

Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, that term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

Entire agreement

These Terms and any documents expressly referred to in them are the entire agreement between us and supersede and extinguish all previous agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter.

It is agreed that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) not set out in the Terms or any documents expressly referred to in them.

Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.

 

Force majeure

Where we or a seller are prevented from or delayed in carrying out obligations under these Terms or any transaction due to circumstances beyond the seller’s or our reasonable control including, without limitation, Acts of God, governmental actions, war, national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not of the seller’s workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of products then either our or the seller’s (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.

 

Rights of Third Parties

None of the Terms shall be enforceable by any third party (which includes for these purposes any third party: employee, officer, agent, representative or sub-contractor of either us or a seller) under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Nothing in this clause excludes our rights when acting as commercial agent of any seller.

 

Law and jurisdiction

Contracts for the purchase of goods or services through our Site are governed by English law as are these Terms. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.

 

Contact Us

• If you have any questions, please contact us.